FAQ

Q: Where is WholesaleClothingDepot.com located?
A: Our corporate offices are based in San Diego, CA at the following address:
Wholesale Clothing Depot 
6224 Ferris Square, Suite C
San Diego CA 92121

Q: How to Order Online?
A: Ordering on our website has never been so easy!   For your convenience, we have made our ordering process real easy. All you really need is a basic understanding of common computer and internet usage-skills.

 
In order to begin ordering, browse our website and select the items which best suit your test and price-range. Once you selected your items, adjust the quantity of each item you wish to order. For example, if you wish to order multiple bundles of the same style, increase the quantity in the field named “Quantity”, to reflect your desired quantity.
Note: Adding an item to the shopping cart, doesn't mean that you must terminate your shopping experience and be forced to checkout immediately. You may, if you want, continue your shopping experience for as long as you wish. Once you are ready to complete your transaction, you will be asked to enter your shipping and billing information. Please be sure to complete this information carefully. Your billing information, including credit card information and billing address, are crucial to allow us to process your payment successfully. Your shipping information is important, because it signifies the address to which we would be sending your package.Once you complete your ordering, you will receive an on-screen receipt and e-mail confirmation for your order. Please retain this information for future purposes. 

Q: How to Order by Phone?
A:  We have designed our website to allow you to browse your desired items and place your orders quickly, free of any hassles.
However, if, for any reason, you wish to place your order by phone, please call us Toll, Free at 800.789.0868, and one of our highly trained representatives would be delighted to assist you.For your convenience, please have the item code ready when calling our ordering line. This would cut-down your waiting time and overall ordering process significantly.   

Q: How to Order by Fax or Mail?
A: Sorry, at this time we are not equipped to process orders by mail or fax. 

Q: Having Trouble Placing an Order?
A: If you encounter error message while attempting to place your order: 

• Please make sure that you entered the correct credit card information 
• Please make sure that the zip code is entered correctlyIf you are still having problems placing an order, please contact our customer service department toll-free at 800.789.0868 or e-mail us at info@wholesaleclothingdepot.com.

Q: How to Know to Your Order Status:
A: Our website offers state-of-the-art integration with UPS, allowing you real time updates regarding the status of your order, via your order tracking number. Please see Shipping for more details. 

Q: What are My Payment Options?
A: We accept Visa, Master Card, American Express & Discover. Please note: In order to make purchases, you must have both a shipping address and a credit card billing address within the United States. In addition, the issuing bank must be based in the United States. Please be sure to enter yoru exact billing information, including first and last name, billing address and credit card number, as it appears on your credit card statement.International customers may be subject to further requirements in connection with their orders. Pursuant to our bank’s requirements, we reserve the right to request further documentation which could help us in the verification of your payment, including – without limitation – to identification cards, copies of passports, address verification, credit card company authorization etc. 

Q: Do you Fulfill International Orders?
A: WholesaleClothingDepot.com proudly ships to over 80 countries worldwide! (Certain limitations apply).  While international orders are warmly welcomed by us, we do take further steps to ensure your protection and the safety of your identity. We appreciate your patience and cooperation in allowing us to verify your order.Most of our international orders are shipped by air. Large size orders, such as orders by the pallet or by the container, can be shipped via ocean freight. Our logistics personnel work diligently with leading shipping companies and common carriers to bring you the very best in shipping rates.If you have any questions regarding your international order or regarding international shipping rates, please contact one of our freight specialists, at info@wholesaleclothingdepot.com.